15 January 2007
"Developing a clear strategy for the use of voice over IP (VoIP) should be on every Customer Service Director's 'to-do' list for 2007. By the end of the year it will be too late." More...
22 January 2007
"After almost a decade of investment in CRM systems, the benefits are by no means guaranteed. And yet there are still too many organisations who assume technology is the answer before really understanding the question." More...
29 January 2007
Last Thursday's episode of BBC TV drama Five Days provided a valuable insight into the underlying problem of many management information systems: too much data, and not enough information. More...
5th Feb 2007
When government ministers throw up their hands in horror at suggestions that GPs and Hospitals "massage" the figures, are they the only ones who are genuinely shocked and surprised? More...
12th Feb 2007
Recent news coverage of a tragic event prompts a train of thought which cannot help but conclude that information is still the most valuable commodity... More...
19th Feb 2007
Why do large government projects always seem to overrun? Surely the law of averages should mean that some of them will deliver on time? The only logical explanation is systemic failure in the way such projects are planned and executed... More...
26th Feb 2007
With 5 years to go, the Olympic Delivery Authority will soon publish its "final" budget. I bet they get it wrong. But I don't think anyone should worry, as it's inevitable. More...
5th March 2007
Ken Livingstone's both right and wrong about the need for contingency in the Olympic Budget. But in this case he needs to learn when to keep shtum. More...
28 May 2007
Simon Caulkin (The Observer, 28 May) hit the nail on the head - the obsession with hitting targets is robbing managers of the ability to exercise judgement based on a sound interpretation of the environment. More...
21 September 2007
Jack Nicholson in "A Few Good Men" tells Tom Cruise "You can't handle the truth!" In business, agreeing on what the truth is would be a start... More...
21 November 2007
Warehouse and production personnel spend too much time interpreting clumsy management information reports rather than using them to support hour-to-hour performance. More...
9 September 2008
Organisational inefficiencies not only damage customer relationships, but they also carry operational costs that most organisations can ill-afford. More...
29 September 2009
Project managers that are also content specialists in the business process and/or industry risk taking too much for granted and may leave critical questions unasked. More...
October 2009
When deciding to seek independent programme management, some organisations need to think much harder about the real skills-gap they intend to fill. More...
