A need-to-know basis
How can you shake up management information within call centres?
In this article, published in CCF magazine, February 2007, Teasel Managing Director, Tim Burfoot, says getting to what you really need to know is easier than you think...
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Call Centre MI: CCF Feature, February 2007
Customer Satisfaction...are you bovvered?
Do utilities really care about customer satisfaction? Many people in customer service say it's critical, but deep down they know that their management information concentrates on anything but...
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If you are facing performance management challenges, but are looking for some fresh thinking, please email us at info@teaselpm.com to arrange an introductory meeting.
We offer some 'top-tips' for getting the most out of your contact centre operations in CallCentre Helper. Follow this link...
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